Pages: [1]
  Print  
Author Topic: Does the tracker need severity?  (Read 2294 times)
Offline (Male) notachair
Posted on: November 04, 2010, 04:50:47 AM

Definitely not a chair
Contributor
Joined: Feb 2008
Posts: 300

View Profile
I'm thinking https://help.tenderapp.com/faqs/customization/priorities makes a good point.

Perhaps let's just offer a way to differentiate bugs and non-bugs? (0 severity and 1-5 respectively)
Logged
Post made November 04, 2010, 05:11:30 AM was deleted at the author's request.
Offline (Male) Josh @ Dreamland
Reply #2 Posted on: November 04, 2010, 07:55:43 AM

Prince of all Goldfish
Developer
Location: Ohio, United States
Joined: Feb 2008
Posts: 2953

View Profile Email
I just wanted to be able to edit the severity rating myself. I never intended for the user to even have a say in it, but it came out that the user is the only person that ever has a say in it, but I figured it'd work until you added an edit capability.

I'm not actually interested in a hidden priority list, but if you think it'd help others who would use Spray, by all means, add it.
Logged
"That is the single most cryptic piece of code I have ever seen." -Master PobbleWobble
"I disapprove of what you say, but I will defend to the death your right to say it." -Evelyn Beatrice Hall, Friends of Voltaire
Offline (Unknown gender) TheExDeus
Reply #3 Posted on: November 04, 2010, 12:12:00 PM

Developer
Joined: Apr 2008
Posts: 1919

View Profile
Yeah, one way is to keep the severity rating, but removing the user possibility to set it.
Logged
Offline (Male) Josh @ Dreamland
Reply #4 Posted on: November 04, 2010, 12:21:31 PM

Prince of all Goldfish
Developer
Location: Ohio, United States
Joined: Feb 2008
Posts: 2953

View Profile Email
I was going to let them set it, but make it really easy for an admin to edit. I told a2h from square one that everyone will either neglect to choose a rating or give their own urgent status. At this juncture we see less people thinking their problem is urgent, and more who either don't set the severity past "suggestion" or don't realize that their issue is in fact much more severe than they can actually tell.
Logged
"That is the single most cryptic piece of code I have ever seen." -Master PobbleWobble
"I disapprove of what you say, but I will defend to the death your right to say it." -Evelyn Beatrice Hall, Friends of Voltaire
Offline (Male) polygone
Reply #5 Posted on: November 04, 2010, 12:38:26 PM

Contributor
Location: England
Joined: Mar 2009
Posts: 810

View Profile
Think it will be better not to let people set it themselves.
Logged
I honestly don't know wtf I'm talking about but hopefully I can muddle my way through.
Post made November 05, 2010, 02:41:44 PM was deleted at the author's request.
Offline (Male) antidote
Reply #7 Posted on: December 14, 2010, 12:04:08 AM
Member
Location: Job Corps. <.<
Joined: Dec 2008
Posts: 27

View Profile Email
Priority lists are useful for developers, not for ticket posters, I believe it should be the devs decision on which are more important to fix than others and be able to sort them accordingly. In other words I believe severity should be internal only.
Logged
Offline (Male) RetroX
Reply #8 Posted on: December 14, 2010, 07:03:28 PM

Master of all things Linux
Contributor
Location: US
Joined: Apr 2008
Posts: 1055
MSN Messenger - classixretrox@gmail.com
View Profile Email
I disagree.  Priority shows a user when their problem will be fixed.
Logged
My Box: Phenom II 3.4GHz X4 | ASUS ATI RadeonHD 5770, 1GB GDDR5 RAM | 1x4GB DDR3 SRAM | Arch Linux, x86_64 (Cube) / Windows 7 x64 (Blob)
Quote from: Fede-lasse
Why do all the pro-Microsoft people have troll avatars? :(
Post made December 15, 2010, 03:33:21 AM was deleted at the author's request.
Offline (Male) RetroX
Reply #10 Posted on: December 15, 2010, 04:23:05 PM

Master of all things Linux
Contributor
Location: US
Joined: Apr 2008
Posts: 1055
MSN Messenger - classixretrox@gmail.com
View Profile Email
Aren't you agreeing then? The developers can set the ticket priorities so that users will know when their problem is fixed.
I agree with the OP.  I disagreed with the post before mine.

Sorry for not being specific.
Logged
My Box: Phenom II 3.4GHz X4 | ASUS ATI RadeonHD 5770, 1GB GDDR5 RAM | 1x4GB DDR3 SRAM | Arch Linux, x86_64 (Cube) / Windows 7 x64 (Blob)
Quote from: Fede-lasse
Why do all the pro-Microsoft people have troll avatars? :(
Pages: [1]
  Print